Relevant’s Customer Satisfaction
At the end of 2018, we carried out our customer satisfaction survey among our Relevant customers. The survey was conducted for the third time. We would like to thank all participants for your feedback. It’s a great help for the development of our services and our future cooperation. Here is the summary of the overall result.
Overall rating of our Relevant service was 8,3 on scale of one to ten. Relevant’s service overall is considered to be friendly, trustworthy and easily reached. Our technical expertise was also highly valued. Our customers found proactivity, clear communication and response time are our main areas for development. We will continue to maintain and develop our strong media market expertise.
The Relevant ratings services on a scale from 1 to 10:
Friendliness – 9.2
Reliability – 8.7
Availability – 8.6
Technical expertise – 8.4
Accuracy – 8.4
Knowledge of the media market – 8.3
Response time – 8.1
Clarity of communication – 8.1
Proactivity – 7.4
“Thank you for an excellent co-operation in 2018, continue in the same way in 2019 ”
“Thanks to Late for technical help throughout the year!”
“It is important that there is an independent actor in adtech. Sometimes it is a bit difficult to keep a track of your supply because you are involved in so many fields. Crystallized descriptions of the services would help (may be that they already exist). “
“You could proactively give development suggestions to websites of the customer companies or tell if one advertisement location should be moved to another place to get more views/clicks.“
Thanks for all your feedback. We look forward to support and help you develop your business.