Relevant’s Customer Satisfaction
At the end of 2017, we carried out our customer satisfaction survey among our Relevant Adops customers. The survey was conducted for the second time. We would like to thank all participants for your feedback. It’s a great help for the development of our services and our future cooperation. Here is the summary of the overall result.
Overall rating to our Relevant service was 8, 4 on a ten-scale scale. Almost half of respondents felt that our service improved from the previous year, while others felt that it had remained as good as the previous year.
Relevant’s service overall is considered to be friendly, easily reached and trustworthy. Our technical expertise was also highly valued. During the past 12 months none of the respondents experienced deterioration in the quality of the service. Our customers found proactivity and clear communication are our main areas of development. We will continue to maintain and develop our strong media market expertise.
The Relevant ratings services on a scale from 1 to 10:
Friendliness – 9.1
Availability – 9
Reliability – 8,9
Technical expertise – 8,8
Response time – 8,4
Clarity of communication – 8,3
Knowledge of the media market – 8,0
Proactivity – 7,3
“Very nice to do business with you! Easy and fast service. Thank you..”
“Thank you so much for your cooperation and success for 2018! “
“Someone named contact would be good in addition to the general email address.”
“Your ad formats are good and thank you for having made the transition when materials have not come from the advertising agency in time. However, a couple of minuses: The material- documentation on your web pages is unclear. “
Thank you for all your feedback. We look forward to supporting and helping you develop your business.